As leaders, we are more than just business managers; we are custodians of human potential. In this role, the rise of conversational AI shines as a beacon of opportunity. It’s not just about automating tasks – it’s an ally in nurturing mental health. Conversational AI: Res...
Debt collection is currently presenting a considerable challenge in South Africa, driven by a combination of factors such as high levels of indebtedness, credit exclusion, and the sheer volume of manual work required in the debt collection process. There is hope on the horizon, as advanced...
Debt collection practices have evolved tremendously in the last few decades with the advent of digitalisation and technological aids. This debt collection software helps collection agencies and individual creditors manage debt recovery with better efficiency. Any business with a credit and...
The cost of acquiring new customers is significantly higher than the cost of retaining existing customers. This is why it is imperative that customer retention strategies are prioritised within your business. What exactly is customer retention? Customer retention refers to a company’...
Ever waded through the FAQ’s on a website to avoid wasting time on the phone or waiting days for a response? If every site had a conversational AI solution that answered instantly and offered automated customer self-service options, life would be so much easier and more convenient. I...
Welcome ‘onboard’ the eKYC (electronic Know Your Customer) solution offered by FCB.ai. Simply put, Know Your Customer (KYC) is a procedure to recognize and verify a customer’s identity. One of the first impressions that a prospective customer will have with your company i...
Bongi, an Artificial Intelligence (AI)-driven conversational solution, is available on the MCSA website and accessible via various communication channels. It allows prospective donors to choose whether they would like to donate money or find out more about the organisation when engaging wi...
In the words of the late, great Nelson Mandela “If you talk to a man in a language he understands, that goes to his head. If you talk to him in his own language, that goes to his heart.” Nothing could be truer when it comes to connecting with people at the level needed for [&he...
